Refund policy

ModzyMarket Return & Refund Policy

Contact: support@modzymarket.com

Returns

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible:

 

• Items must be in the same condition as received — unworn, unused, with tags, and in the original packaging.

• Proof of purchase or receipt is required.

 

To start a return, contact us at support@modzymarket.com. Returns must be sent to the address we provide after your request is approved. Do not send items back without contacting us first, as unrequested returns cannot be accepted.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at support@modzymarket.com so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

 

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items (beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

 

If you have questions about a specific item, contact us before purchase or return.

Exchanges

To exchange an item, return your current item for a refund and place a separate order for the new item.

European Union Customers

If shipping to the EU, you may cancel or return your order within 14 days for any reason, without justification. Items must be in the same condition as received, with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. Approved refunds are processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your approved return and you have not received your refund, please contact us at support@modzymarket.com.